Squidex
  • Welcome to Squidex
  • Getting Started
    • Squidex Cloud
    • Installation Instructions
      • Platforms
        • Install on Kubernetes
        • Install on AWS (Deprecated)
        • Install on AWS EC2 using Docker
        • Install on Azure
        • Install on Azure using ARM
        • Install on Google Cloud Platform (GCP)
        • Install on Docker
        • Install on Heroku
        • Install on IIS
        • Install on Render
        • Install on Vultr
      • Configuration
        • Deploying the Image Resizer Service
      • Troubleshooting and Support
        • Diagnose Runtime Issues
        • Restoring Deleted Apps
      • Install Identity (Deprecated)
      • External Identity Providers
        • Azure AD (OAuth) with Squidex
    • Contributing and Developing
      • Building
      • Developing
      • Extensions
        • Custom Rule Action
      • Contributing
      • Architecture
      • Translating
      • Squidex Docs Program
    • Roadmap
    • Quick Start Guides
      • Vue.js Blog with Squidex
      • React.js Blog with Squidex
      • Angular Blog with Squidex
  • Documentation
    • Introduction and Use Case
    • Concepts
      • Apps
      • Teams
      • Schemas
        • Field Rules
      • Content
        • Scheduled Publishing
      • Assets
        • Querying Assets
      • Localization
      • Migrations
      • Roles & Permissions
      • Rules
        • Publish an Event to Azure Queues using Rules
        • Populate Elasticsearch Index
      • Backups
      • Subscriptions
        • App Subscriptions v/s Team Subscriptions
      • Notifications
      • Dashboard
      • Workflows
    • Software Development Kits
      • TypeScript
      • .NET
        • Version v14 (and Earlier)
        • Version v15 (and Later)
      • PHP
      • Java
    • Developer Guides
      • API
        • Authentication
        • Postman
        • Queries
        • Assets
      • Automation Tools (CLI)
      • Scripting
        • Scripting Helper Methods
      • Embed Content
      • Custom Workflows
      • Custom Editors
      • Custom Sidebars
      • Preview Content
      • Rule Formatting
        • Simple
        • Script
        • Liquid
      • Tutorials
        • Building a Blog with Squidex and Next.js
  • Next
    • Squidex 3.0: API Compatibility
Powered by GitBook
On this page
  • Frequently Asked Questions
  • How Can I Subscribe to a Paid Plan for an App?
  • How Can I Subscribe to a Paid Plan for a Team?
  • Can Every Contributor Subscribe to a Paid Plan?
  • Why is an App Bound to a Single User?
  • What Can I do if the Subscription Creator has Left the Company?
  • What Happens when I Exceed the API Limits?
  • How Can I Change My Credit Card or Contact Information?

Was this helpful?

  1. Documentation
  2. Concepts

Subscriptions

Subscriptions are Used to Manage the Billing and Usage Information for Squidex Cloud.

PreviousBackupsNextApp Subscriptions v/s Team Subscriptions

Last updated 1 year ago

Was this helpful?

This documentation is based on the FoodCrunch use case. Please open the link below alongside this page to understand the examples.

In Squidex Cloud (i.e. cloud.squidex.io) each App has a subscription and each subscription has a quota, which is a defined number of the following:

  • API Calls.

  • API Traffic.

  • Asset Storage Size.

  • Number of Contributors.

Subscriptions can be managed in one of two ways:

  • Per App: The user who creates the subscription owns the subscription and can make changes. The included resources are exclusive to the App.

  • Per Team: The subscription applies to all Apps belonging to the team. All team contributors own the subscription and can make changes. The included resources are shared between all the team's Apps.

Frequently Asked Questions

How Can I Subscribe to a Paid Plan for an App?

To subscribe to a paid plan a credit card is required. Other payment methods are currently not supported.

Follow the steps below to subscribe to a paid plan:

  1. Go to the App.

  2. Click Settings.

  3. Next, select Subscription from settings.

  4. Click the Change button next to the plan that meets your usage requirements.

How Can I Subscribe to a Paid Plan for a Team?

You can create a team to share a subscription between Apps and allow multiple users to change the subscription.

Follow the steps below to subscribe to a paid plan for a team:

  1. Click the Apps and Teams drop down and select your team (1).

  2. Go to Settings.

  3. Select Subscription.

  4. Click the Change button next to the plan that meets your usage requirements.

Can Every Contributor Subscribe to a Paid Plan?

Yes. When you subscribe to a plan, a new customer is created in the billing system under your name and only the user who subscribed to the plan can cancel the subscription or move over to another plan.

Why is an App Bound to a Single User?

Some companies manage multiple Apps. When the first version of the billing system was created, the teams' concept had not yet been introduced. Therefore, the billing system has been built in such a way that a single user is able to manage multiple subscriptions under one customer account.

What Can I do if the Subscription Creator has Left the Company?

What Happens when I Exceed the API Limits?

The API limits include contingencies in each plan. If you exceed the API limit, you will be charged 0.2€ / 1000 API calls additionally at the end of the month, along with your last active plan.

In addition to this, each paid plan has a maximum limit of three times the default API limit. The table below explains this:

Plan
Included API Limit
Blocking API Limit
Additional Cost

Free

20,000

20,000

N/A

Basic

100,000

300,000

0.2€ / 1000 API calls after 100,000

Professional

500,000

1,500,000

0.2€ / 1000 API calls after 500,000

Business

1,500,000

4,500,000

0.2€ / 1000 API calls after 1,500,000

When this maximum limit is reached, API calls are blocked, but we will inform you if we foresee this happening.

How Can I Change My Credit Card or Contact Information?

Squidex provides access to a billing portal for this purpose. Using this portal you can do the following:

  1. View and manage all your subscriptions.

  2. View and manage general account information.

  3. View and change the billing address.

  4. View and change payment methods.

  5. View payment history and download invoices.

To access the Billing Portal, navigate to Subscription in Settings and click the Billing Portal link at the bottom of the page.

Only the subscription creator can delete or change a subscription. However, we can cancel the subscription for you in our Back Office. To do this, create a support ticket in the and we will cancel the subscription. On cancelling the subscription, your App will fall back to the free plan but no data will be lost. All contributors and assets are retained as they are, even if they exceed the limits of the free plan. However, it is possible that API might be blocked when you move beyond your monthly limit. Therefore, it is best to initiate this process at the beginning of the month.

Introduction and Use Case
support forum
Subscribe to a paid plan for the App
Subscribe to a paid plan for a team
Billing portal
Link to the billing portal